Customer Satisfaction & Electronic Banking on NRB Commercial Bank Limited

Abstract

I get the opportunity to work at NRB commercial Bank, Principal Branch as an intern for three months. During the program, I was able to get a close look at NRBCB's various activities During my internship. I worked in many sections. I have made this research based on my practical experience

NRBC Bank started its journey on 2 April 2013 after get permission dated 10 March 2013 as a scheduled bank. The Bank commenced its business on April 18, 2013. Presently, NRBC Bank has 51 branches. Through there is three core departments, namely General Banking, Credit and Foreign Exchange, it gives all types of banking services to the customers. In chapter one I have outlined a brief introduction, Statement of problem, Significance of study purpose of study, research question, research hypothesis, Definition of The Keywords, Limitation and Delimitation. The second chapter of the research paper there is Literature Review. The third chapter describes about the Methodology of the study. In chapter four, there is some analysis, in this analysis there is questionnaire and graphs. And lastly there are conclusions of this research.

Finally, I can say that it was a very good experience to work with good people at NRBC Bank Ltd. This experience will help in my professional life. This internship helped me to learn a lot of professional things which will be very productive for my career.