Customer Service and Relationship Management at the Bangladesh Krishi Bank

Abstract

This study is based on my internship program, which I completed as part of my BBA degree requirements. This study is the culmination of my three-month internship at Bangladesh Krishi Bank. The goal of this research is to learn about the working environment and gain some real world experience. Furthermore, understand the specifics of the company sector and how the task was completed. Secondary data sources were used to generate this report. The initial component of this report is an administration section that has been created to ensure the appropriate accomplishment of the complete report. The second section described my internship experience at several departments of Bangladesh Krishi Bank. The remaining section included analysis, findings, recommendations, and a conclusion. Some actions are performed for their clientele in order to help the community. The working report is for Bangladesh Krishi Bank's Customer Service and Relationship Management Activities. As a result of my internship at Bangladesh Krishi Bank, I was allocated to the Relationship Management Sector.