Customer relationship Service of United Commercial Bank Limited

Abstract

Banks play a dynamic role for the progress of the country. The United Commercial Bank Limited has made praise worthy development over the past years. I was an intern in the Principal branch of The United Commercial Bank Ltd. It was a great pleasure to me to work as an intern in such a prestigious bank in the country. Working in a bank with a difference was a great experience for me. There are many departments in a Bank work together to provide maximum satisfactory service to the customers. I specifically worked in general banking department. General banking is one of the most important departments of a bank. General banking includes Front desk, providing information, account opening, check clearing, providing check book, ATM cards, customer care etc. So, the first impression about a bank developed from the front desk. The service provided by the personnel of the General Banking department determines the nature of the relationship between a banker and a customer. Customer service is one of the most important services of general banking department. I worked in customer service of the bank. Providing information to the customers was very interesting to me. I helped them in opening of Savings/Current account, FDR, DPS etc. I used to provide the check books, ATM cards to the customers and follow up them over phone. I also used to deal with account information changing, account screening, check clearing, stop payment etc. In addition to my regular works, I did additional works as well as attaining phone calls on behalf of Bank authority, transferring files from one place to another, distributing different paper among clients, receiving emails etc. Being obedient to the rules and regulations of central bank the United Commercial Bank is highly professional to provide the maximum customer services. The environment of the branch is nice and comfortable. Specially the employees are very cooperative and friendly. I have learnt a lot of things from this internship program. As the first working experience, it has improved my professional experiences as well as the interpersonal skills. I have become habituate to the professionalism in workplace which is a great experience for me. There are some personal and organizational challenges are also faced in my internship period. The organizational limitations can be improved by the bank authorities and the personal challenges can be improved by the academic institution.