Please use this identifier to cite or link to this item: http://dspace.aiub.edu:8080/jspui/handle/123456789/2339
Title: Impact of CRM, IMC, and PE on Purchase Intentions: Evidence from the Real Estate Market of Bangladesh.
Authors: Haque, AKM Kamrul
Amin, MD. Khaled
Parvez, Asif
Keywords: CRC, CRM, IMC, Purchase Intention (PI), Word of Mouth (WOM)
Issue Date: Nov-2017
Publisher: AIUB Journal of Business and Economics [AJBE]
Citation: CRC, CRM, IMC, Purchase Intention (PI), Word of Mouth (WOM)
Abstract: This study sought to identify the relative roles of Customer Relationship Management (CRM), Integrated Marketing Communication (IMC), Customer Referral Campaign (CRC) and Perceived Experience (PE) in the formation of the Purchase Intentions (PI) of Bangladeshi consumers. A total of 111respondents were categorized as apartment owners and prospective buyers, were eventually surveyed with structured and self-administrated questionnaires followed by few in-depth interviews. The results of the study suggest that the three variables; CRM, IMC and PE appear to have significant direct impact on the formation of the Purchase Intentions (PI) of the apartment in Dhaka city. Conversely, CRC was found to have no effect on the Purchase Intention (PI).
URI: http://dspace.aiub.edu:8080/jspui/handle/123456789/2339
ISSN: 1683-8742
Appears in Collections:Publications From FBA : Journal Article

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